Shipping Policy
Last updated 12 August 2026
Where we ship
PGL currently ships only to addresses accepted by our United States shipping configuration. Addresses outside the areas we serve cannot be completed at checkout.
Processing time
Orders ship in 1 business day.
Business days do not include weekends or applicable holidays. Orders placed outside business days are processed beginning with the next business day.
Shipping cost
Shipping is calculated at checkout. Available shipping options and their costs are shown to you before you place your order.
Carriers
Orders may ship through appropriate carriers selected based on the product, the destination, and the fulfillment source. We do not guarantee a specific carrier.
Delivery time
Delivery time after shipment varies by carrier, destination, product, and fulfillment source. Any delivery estimate shown at checkout comes from the carrier and is an estimate, not a guarantee.
Order confirmation and tracking
After purchase you will receive two emails:
- A confirmation thanking you for your purchase, including your receipt.
- A follow-up shortly after containing your tracking number, so you can keep up to date on your product's location and estimated delivery time.
Lost or damaged in transit
If your order arrives damaged, or does not arrive, contact John@ProfessionalGL.com promptly with your order number and details of the issue.
- Where there is visible damage, please retain the item and its packaging.
- Photographs may be requested where reasonably necessary to document the shipping claim.
- PGL will coordinate the appropriate resolution with the applicable carrier, supplier, or fulfillment source. You are not expected to resolve a carrier or fulfillment issue on your own.
Returns
See our Returns Policy.
Questions
Email John@ProfessionalGL.com.
Professional Guitar Lessons LLC
8605 Santa Monica Blvd #21839
West Hollywood, CA 90069-4109, USA