Returns Policy

Last updated 12 August 2026

Return window

Returns must be made no later than 30 days of purchase.

Condition of returned items

For ordinary discretionary returns, products must be unused and returned in their original condition and original packaging.

Items that arrive damaged, defective, or incorrect are handled separately and are not subject to this condition. See Damaged, defective, or incorrect items below.

How to start a return

Contact us at John@ProfessionalGL.com with your order information before sending anything back. We will reply with return instructions and the applicable return address.

Please do not ship a return before contacting us. PGL works with suppliers and fulfillment partners, and the correct return destination can depend on the order. Returns sent without instructions may be delayed.

Return shipping costs

For ordinary discretionary returns, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect due to PGL or its fulfillment process, you are not responsible for the associated return shipping cost.

Refunds

Approved refunds are issued to the original payment method. Refunds are processed within 5–10 business days after we receive and inspect the returned merchandise. Your financial institution may require additional time for the credit to appear on your statement.

There is no restocking fee on eligible returns.

Exchanges

We do not operate a formal exchange program. If you would like a different product, model, or size, return the eligible item under this policy and place a new order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact John@ProfessionalGL.com promptly with your order number and details of the problem.

  • Where there is visible damage, please retain the item and its packaging.
  • Photographs may be requested where reasonably necessary to document a shipping claim.
  • PGL will provide instructions and coordinate the appropriate resolution with the applicable carrier, supplier, or fulfillment source.

Questions

Email John@ProfessionalGL.com.

Professional Guitar Lessons LLC
8605 Santa Monica Blvd #21839
West Hollywood, CA 90069-4109, USA